Frequently Asked Questions
Everything you need to know about bringing the scent of home to your doorstep.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused and unlit candles in their original packaging. Please contact our support team to initiate a return or exchange.
Are your candles made with sustainable materials?
Yes, our candles are crafted from a natural soy wax blend with premium fragrance oils and 100% cotton wicks. They are non-toxic and contain no lead, plastics, or parabens.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by location and are calculated at checkout.
Can I include a personalized gift message?
Absolutely! You can add a custom gift message during the checkout process, which will be printed on a packing slip without pricing information.
What should I do if my candle arrives damaged?
We take great care in packaging, but accidents happen. If your order arrives damaged, please email us a photo of the item and the box within 48 hours, and we will send a replacement immediately.